Last updated: 25 October 2026

HomeFreshBD ("we", "our", "us") respects your privacy. This page explains how you can request deletion of the personal data we collect through the HomeFreshBD website (homefreshbd.com) and our mobile app.

1. Data We Collect

• Account details: name, phone number, email address and password (stored encrypted).
• Order and delivery details: delivery addresses, order history, items purchased and delivery instructions.
• Payment information: payment method and transaction reference. We do not store full card numbers, PINs or OTPs.
• Communications: messages sent to our support team, chat conversations and product reviews.
• Technical data: device type, app version, IP address and basic usage information.

2. How to Request Deletion

You can request deletion of your account and/or personal data in any of the following ways:

1. Email: Send an email to info@homefreshbd.com with the subject line "Data Deletion Request".
2. Phone / WhatsApp: Call or message our hotline +880 1607 087781.
3. Contact form: Open the Contact Us page and select "Data Deletion" as the subject.

Please include your full name and the mobile number and email address used on your HomeFreshBD account so we can locate your records.

3. Verification

To protect your data, we may ask you to verify ownership of the account, for example by confirming a one-time code sent to your registered mobile number. We will not delete data based on a request we cannot verify.

4. What We Delete

• Your account profile and login credentials.
• Saved delivery addresses and wishlist items.
• Marketing preferences and newsletter subscription.
• Chat and support messages and product reviews, where they are not required for an open dispute.

5. What We May Keep

We may retain a limited set of records where required by law or for legitimate business purposes, such as:

• Order, invoice and payment records required for accounting, tax and legal compliance.
• Records needed to prevent fraud, resolve disputes or enforce our terms.

These records are kept only for the period required by applicable law and are then securely deleted or anonymised. When you delete your account, your order history is detached from your profile and retained only as an anonymised financial record.

6. Partial Deletion

You do not have to delete your whole account. You can ask us to delete specific data, such as saved addresses, marketing preferences, chat history or reviews. Email us with the details and we will process the request wherever legally possible.

7. Deletion Timeline

We acknowledge deletion requests within 3 business days and complete verified requests within 30 days. If we need more time, we will contact you and explain why.

8. Third-Party Services

We share limited data with delivery partners and payment providers only to complete your order. Where a deletion request affects data held by such providers, we will forward your request where technically possible. Links to third-party sites are governed by their own privacy policies.

9. Children's Data

Our services are not directed to children under 13, and we do not knowingly collect their personal data. If you believe a child has provided us with data, please contact us and we will delete it.

10. Contact Us

HomeFreshBD
Email: info@homefreshbd.com
Hotline / WhatsApp: +880 1607 087781
Address: Dhaka, Bangladesh