When You Can Return

Food items are perishable, so we accept returns when the product is damaged, expired, wrongly packed, or different from what you ordered. Please report it within 48 hours of delivery with a photo or short video of the product and the parcel.

How to Request

Call our hotline, send a message on WhatsApp, or open a return request from Order History in your account. Our team confirms the replacement or refund quickly.

What We Offer

Replacement of the same product, a replacement of equal value, or a refund—whichever you prefer. If a weight or pack-size mistake is on our side, we resend the correct pack at no extra cost.

Refund Timing

Advance payments (bKash/Nagad) are refunded to the sending number within 3–5 working days. Cash on Delivery orders are adjusted as a refund or as credit to your account.

Not Covered

Change of mind after the parcel is delivered, minor colour or size differences natural to fresh produce, or damage caused after delivery.